Customer Service: Mon – Fri 08:30-18:00. Sat 08:30-17:00 & Sun 09:30-13:00. 2018 AUDI A5 3.0L Petrol TRANSMISSION. Mk2 (F5/B9) 4WD 8 Speed Auto Tiptronic, Code SHP. S5 SPORTBACK TFSI QUATTRO. (B9) 4WD 8 Speed Automatic Code SHP. Part Terms & Conditions. Your satisfaction is our goal, and we stand behind all the products that we sell. For extra peace of mind, extended warranties are available upon request at an additional charge. Please make sure that the part you ordered fits before cutting, painting, altering or final installation. Altered items and custom orders are not refundable or returnable. Please inspect the parts immediately after receiving your order. If you exercise your right to cancel, the Product has been supplied in error, ordered in error or damaged we advise you to follow the following procedure. Secure the Product and all of the original packaging materials including invoice in either the original box or one of similar construction. If at time of call to customer services you were advised that the Product will be collected, please do as 1.3 but have the Parcel accessible for the courier to collect on the day agreed at time of call. You shall be liable for the cost incurred in returning Products to us and we shall not be obliged to accept any product if such costs have not been paid in full. All requests will be processed after we have inspected and verified the condition of the Products. Offshore: GY, JE, IM, TR, PO30-PO41. Scotland: DD, DG, EH, KA, FK, G, PH, ML, TD. Scottish Islands: HS, IV, KA, KW, PA, PH, ZE. Scottish Highlands: AB, KW, IV, PA, PH. (GIRTH = CIRCUMFERENCE + LENGTH) – MUST NOT EXCEED 3 METERS. If you wish to order and live within the UK and do not live on the mainland i. Islands, armed forces e. 2- UK Mainland Orders. Parcels that are of heavy weight will be sent via Silverlake Fleet. Up to 5KG parcels are sent using the most efficient courier. Times will vary according to country. Parcels over 25KG will be sent using one of our specialized networks of couriers. Please note couriers require someone be present to sign for all packages. Engines: Customers must state if ancillaries are required. G water pump, cam belt (We always recommend the fitting of a new cam belt) are given free of charge and are not covered by this guarantee. This guarantee is void if any part supplied has been tampered with in any way i. E seal broken, taken apart etc. No part may be altered, modified, or dismantled in anyway (except for routine service adjustment) without our permission. Our Guarantee covers parts only. It does not cover any labour charges or from any fault arising from the fitting of this part. It is your responsibility to check that any part(s) supplied is correct prior to fitting. This is to ensure that, if necessary, a claim can be made against the courier company. Gearboxes must be filled with new oil upon installation. Please ensure all goods are checked thoroughly before being signed for. Title to the goods shall remain with Silverlake until paid in full with cleared funds. Our mission is to give confidence to our customers through competitive pricing, customer service and at the same time helping the Environment. Our objective is to be one of the best-recycled Car Parts suppliers in the UK along with giving our staff pride and security for the future. With over 15,000 cars being recycled every year, we are able to offer a wide range of parts for your car. With over 25,000 parts on the shelf and over 4000 vehicles on site we have the confidence on getting you the right part for your vehicle. We have over 200 repairable cars in stock at any one time, and give you access to over 650 vehicles a week on our online auctions. If you have any questions or wish to discuss your requirements, please get in contact with our salvage team. Silverlake Yard / Head Office. Monday To Friday 8:30am – 6:00pm. Saturday 8:30am – 5:00pm. Sunday 9:30am – 2:00pm. Please Note: Salvage not available on Sunday. Template by Auto PARTnered Solutions.
