Most parts we sell go through full electronic diagnostics. Please bear in mind we do sell secondhand car parts and inevitably they will have marks of day to day use. These minor marks will not be pointed in out in description as all used for parts will have them. However all marks considered bigger than normal wear will be listed. If we have multiple of the same item listed you may get one not identical to picture. Please refer to part number to ensure correct part chosen. If you are unsure please do not hesitate to ask us for advice. THIS DOES NOT INCLUDE NI, ROI, HIGHLANDS OR OFFSHORE ISLANDS. Satisfied customers are very important to us and we try to do our best to maintain the highest level of customer service. If you do feel you haven’t received the five star customer service please do not hesitate to let us know. Thanks for looking A L VAG MONKEY.